The Salvation Army London Community and Family Services

Volunteer Role Description


Title of Position: Shopping Assistant

Location/Program: Basic Needs Satellite Location

Description of Assignment: You will provide a friendly greeting and be assisting food bank customers as required when they are choosing their grocery items. You may also need to answer basic questions and direct people to food bank staff for further assistance.

Specific Duties:

  • Greeting customers as they arrive to make their food selections
  • Guiding customers through the food bank process, ensuring they are choosing within the guidelines
  • Keeping shopping area neat and restocking shelves as necessary
  • Various related tasks as requested by LC&FS staff


  • Must be at least 18 years of age and willing to provide The Salvation Army with a current (less than 3 months) satisfactory police record check
  • Previous experience in community services is preferred
  • Excellent customer service skills are required
  • Must be willing and able to do physical work and/or lifting items weighing up to 30lbs
  • Must be patient and have an ability to express compassion and empathy
  • Must be sensitive to the unique needs of those living on a low income or experiencing a mental health or addiction problem
  • Must be able to work in a team environment and communicate effectively and positively with participants, fellow volunteers, staff, and program students.
  • Reliability, punctuality, attention to detail, cooperativeness and adherence to safety guidelines are imperative.
  • Fluent in English; Proficiency in languages other than English is an asset

SCHEDULE: One day per week, Monday, Tuesday, Thursday or Friday 9:00am – 1 pm at one location. Can be split into two x 2 hour shifts



Dress code and other professional standards must be adhered to.  

Confidentiality is expected.

Provide own transportation.

Westminster Park Community Church, London Citadel & Hillcrest Community Church locations